Claims - CAT - Sr Adjuster Field Service Claims

The Hanover Insurance Group•Worcester, MA

11d•$70,000 - $85,000•Remote

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Claims team is currently seeking CAT (Catastrophe) Property Adjusters. This is a remote Full-time/Exempt position with a 75% travel work schedule. POSITION OVERVIEW: CAT adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. CAT adjusters may use a company claims office location as their base of operations, or they may work out of their homes. They are required to be able to travel on little to no notice. Travel may be up to 75% of the time.

Requirements

Bachelor’s Degree or equivalent experience
Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
Easily adapts to new or different changing situations, requirements or priorities
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision
Ability to use a personal computer and other standard office equipment
Travel 75% of the time
Ability to sit and/or stand for extended periods
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable

Responsibilities

Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
Handle personal property claims requiring outside field investigations and/or inspections
May use a company claims office location as their base operations, or they may work out of their homes
Handle business interruption (BI) features in conjunction with BI specialists
Works within specific limits and authority on assignments of moderate technical complexity
Possesses functional knowledge and skills reflective of fully competent practitioner
Investigates, analyzes, evaluates and negotiates personal claims of minimal to moderate complexity. May handle low complexity commercial claims
May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service
Implement and coordinate the most effective management techniques to mitigate loss and expense payments
Settlement and reserving authority levels are moderate
May be required to have and maintain sufficient home-based internet connection