Casualty Specialist

Trexis Insurance • Phoenix, AZ

20d

About The Position

The Casualty Representative proactively investigates coverage, liability, and damages; obtains medical documentation to evaluate injury claims; and settles or denies claims when appropriate. The role sets adequate reserves and reevaluates them regularly, maintains quality standards measured by objective performance measures and audits, and contributes to team support when needed. Performance is also assessed using venue-specific results and average BI/UMBI payments for the Casualty and Litigation Units. The representative maintains current knowledge of the venues in the states handled, presents BI settlement authority requests over $10,000 to the Claim Committee, and prepares files and documentation for discussions with management or the committee.

Trexis and Trexis One Insurance Corporations provide personal auto insurance products and claims services. The company emphasizes customer service, prompt and fair claims handling, and the use of technology to support productivity and customer service.

Requirements

• College degree or commensurate work experience.
• At least 2 years of experience handling injury claims.
• Strong adjusting and negotiation skills.
• Excellent organization and problem-solving skills.
• Excellent oral and written communication skills, including the ability to quickly build rapport.
• Knowledge of claims best practices, tort laws in states where the company operates, and Department of Insurance regulations, particularly state fair claims practice acts.
• General office skills, including faxing, copying, and filing.
• Proficient typing skills.

Responsibilities

• Investigate coverage, liability, and damages proactively.
• Obtain medical documentation to evaluate injury claims and settle or deny them as appropriate.
• Set adequate reserves and reevaluate them regularly.
• Maintain work quality according to objective measures, manager evaluation, and department audits.
• Compare individual results by venue with prior results and current peer results in the same venue.
• Help teammates when needed.
• Maintain current, accurate knowledge of venues in the states handled.
• Bring BI settlement authority requests over $10,000 to the Claim Committee.
• Document and prepare files for discussion with management and/or the Claim Committee.

Benefits

• Opportunity for annual performance bonus.
• Health, dental, supplemental cancer, and vision insurance.
• 401(k) plan.
• Paid Time Off Bank, including 3 days of PTO available after the first 80 hours worked for new hires.
• Short-term and long-term disability.
• Flexible healthcare and childcare spending accounts for tax savings.
• Opportunities for advancement.
• Continuous training and career support.
• Flexible work-from-home options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level