Casualty Claims Representative III

Georgia Farm Bureau•Macon, GA

44d•Onsite

About The Position

DESCRIPTION OF ESSENTIAL DUTIES: Investigate, evaluate and negotiate automobile claims including non-injury, medical payments, minor bodily, serious bodily injury, UMBI, total loss, and some fatality claims and other automobile casualty claims with claimants, attorneys and medical professionals. Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices. Establish and authorize reserve and claim payments and monitor reserves through the life of the file. The employee will be expected to handle numerous claims and to maintain a healthy diary system. Settlement negotiations with claimants, policy holders, and other parties are crucial to the position. Ability to multitask and address unexpected situations while showing the flexibility to do so. Maintain high standards of professional conduct while delivering superior customer service. The employee may assist other key Claims units in times of Continue job development through training. Maintain high degree of confidentiality. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by Manager or Supervisor QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: Requires: 4 year college degree plus 2 year casualty experience with bodily injury adjusting experience; or 2 years of college and 4 years property and casualty with bodily injury adjusting experience; or 6 years of property and casualty with bodily injury adjusting experience. AIC, CPCU or other insurance certification strongly desired. The employee is expected to begin the introduction to INS Series within 1 year of hiring date. Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required. Excellent telephone, public relations and oral/written communication skills are Must be able to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, or schedule Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems. PHYSICAL DEMANDS/WORK ENVIRONMENT: While performing the duties of this job, the employee is required to operate in a normal office environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and meeting. The employee is required to sit, use hands to finger, handle controls and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, lift and move up to 30 pounds Specific vision requirements by this job include close vision. Must maintain a valid Georgia driver’s license EOE M/F/D/V AA #LI-Onsite

Requirements

4 year college degree plus 2 year casualty experience with bodily injury adjusting experience; or 2 years of college and 4 years property and casualty with bodily injury adjusting experience; or 6 years of property and casualty with bodily injury adjusting experience.
Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required.
Excellent telephone, public relations and oral/written communication skills
Must be able to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral, or schedule
Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems.
Must maintain a valid Georgia driver’s license

Nice To Haves

AIC, CPCU or other insurance certification strongly desired.
The employee is expected to begin the introduction to INS Series within 1 year of hiring date.

Responsibilities

Investigate, evaluate and negotiate automobile claims including non-injury, medical payments, minor bodily, serious bodily injury, UMBI, total loss, and some fatality claims and other automobile casualty claims with claimants, attorneys and medical professionals.
Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.
Establish and authorize reserve and claim payments and monitor reserves through the life of the file.
Handle numerous claims and to maintain a healthy diary system.
Settlement negotiations with claimants, policy holders, and other parties.
Ability to multitask and address unexpected situations while showing the flexibility to do so.
Maintain high standards of professional conduct while delivering superior customer service.
Assist other key Claims units in times of need.
Continue job development through training.
Maintain high degree of confidentiality.
Other duties as assigned by Manager or Supervisor