Casualty Claims Examiner

GEICO•Richardson, TX

2d•Hybrid

About The Position

GEICO is seeking highly motivated Casualty Claims Examiners with prior casualty and bodily injury experience in private passenger automotive liability claims to join their Casualty Claims Team. This role involves working with experienced professionals in attorney-represented automobile liability claims, providing exemplary service and technical expertise to resolve various types of injury claims. The position requires managing complex investigations, coverage determinations, liability assessments, and bodily injury claim resolutions through settlement and litigation, playing a pivotal role in delivering operational excellence with the highest level of customer service. The ideal candidate is willing to learn, open to feedback, and adapts well to change. This is a HYBRID position based out of the Richardson, TX office.

Requirements

Minimum three (3) years of highly successful Bodily Injury claims handling experience
Must have prior private passenger automotive liability claims experience
Must have an active Adjuster license at time of hire
Outstanding customer service and professional communication skills, both oral and written
Understanding and ability to execute and comply with Department of Insurance Guidelines and Requirements as established in the Insurance Code
Exceptional negotiating skills
Proficient computer skills with ability to function in all Microsoft Office Programs
Highly organized
Ability to multi-task and prioritize successfully in a fast paced, high-volume environment
Demonstrated ability to exercise good judgement

Nice To Haves

Litigation handling experience

Responsibilities

Provide customer service to our policyholders and those who may become our policyholders that exceed their expectations and deliver on the GEICO promise, communicating and guiding them through the claims process
Assure coverage for each loss and all policy provisions before processing payments
Investigate all aspects of the claim to determine liability percentage and legal responsibility
Identify and evaluate claims indicators of fraud and escalate as appropriate
Utilize all claims tools provided to properly evaluate liability and extent of damages
Evaluate damages in accordance with investigative findings and establish value to pay only what is owed
Negotiate claims settlements for evaluated damages with insureds, claimants and/or attorneys as assigned from letter of representation through settlement or verdict.
Authorize negotiated payment for established damages within your designated authority
Submit requests for authority on evaluations that exceed your personal, assigned authority
Ensure all compliance requirements are met in a timely and professional manner and in accordance with guidelines
Adjust reserves adequately on all new and existing claims
Participate as an active member of claims forums as required
Communicate findings to claims management team as required or as may be needed depending on high exposure or unusual loss findings
Perform other duties as may be assigned