Casualty Adjuster I

Southern Trust Insurance Company•Macon, GA

2d•Onsite

About The Position

Under the direction of the Claims Manager, the Casualty Adjuster I is responsible for the investigation, evaluation, and negotiation of auto and general liability bodily injury claims of low to moderate complexity. The role focuses on prompt and fair claim resolution in accordance with company policies, procedures, and good faith claims practices, while maintaining exceptional customer service and compliance with regulatory standards.

Requirements

High school diploma or equivalent required
Minimum of two (2) years of experience handling personal or commercial auto claims, including exposure to bodily injury.
Demonstrated ability to interpret insurance policy coverage and apply to facts of loss.
Demonstrated ability to assess liability and negotiate settlements effectively.
Demonstrated ability to communicate clearly and professionally with claimants, attorneys, medical providers, and insureds.
Holds a Georgia Adjusters License
Proficiency in Microsoft Office and claims management systems.
Strong analytical, organizational, and documentation skills.
Must be available to work during disaster situations (including nights/weekends) as needed.

Nice To Haves

Bachelor's degree in related field preferred.
Knowledge of Property & Casualty insurance principles, including Georgia tort law, comparative negligence, and damages evaluation.
Familiarity with medical terminology, injury coding, and common billing practices.
Ability to manage competing priorities in a fast-paced environment.

Responsibilities

Investigate assigned bodily injury, medical payments, and uninsured/underinsured motorist claims to determine coverage, liability, and damages.
Obtain and analyze police reports, witness statements, medical records, and other documentation necessary to evaluate claims.
Evaluate injuries and treatment for reasonableness and relatedness.
Negotiate fair settlements within authorized limits, including direct negotiation with claimants and attorneys.
Prepare and document timely, detailed claim file notes supporting liability, coverage, and damages decisions.
Maintain compliance with all regulatory and company requirements, including fair claim handling standards and timely correspondence.
Establish and maintain positive relationships with internal and external customers, demonstrating professionalism and empathy.