Casual Public Safety Officer

American Addiction Centers•Durham, NC

18h•Onsite

About The Position

This is a Casual Public Safety Officer position where officers pick up open shifts from position vacancies, PTO, sick calls, and officer trainings. Various shifts are available on 1st, 2nd, and 3rd shifts, with a guarantee of 4 shifts per month. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin. Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, engages in hundreds of clinical trials and research studies with Wake Forest University School of Medicine as its academic core, and is recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, offering one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. The organization is committed to providing equitable care for all and contributes over $6 billion in annual community benefits.

Requirements

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
A valid driver’s license issued by the Division of Motor Vehicle.
For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course.
For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
High school graduate or GED.
Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
A daily commitment to patient-centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment.
Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
Must be able to push/pull with 35 lbs. of force.
Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Nice To Haves

Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material and facilitate meetings

Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service- oriented appearance and demeanor.
Is alert, observant, and ethical.
Complies with and enforces all safety and security rules and regulations.
Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
Assists team members, patients, and visitors by providing information, directions, and physical help.
Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence.
Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing).
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units.
Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies.
Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program