Seasonal Cast Member

Cinépolis Cinemas USA•Pico Rivera, CA

2d•Onsite

About The Position

Cast Members are responsible for providing great guest service to our guests in the areas of Concierge, Concessions, Running, Cleaning, and Usher. Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

Requirements

Proficient guest service, administrative and follow-up skills
Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
Capability to communicate and work effectively with guests in a high-volume setting.
Good verbal communication skills as well as math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash handling etiquette.
Knowledge of basic food handling regulations.
Flexible working hours including holidays and weekends.
Knowledge of company policy and procedure.

Responsibilities

Guarantee guest service is professional, helpful, thorough and timely.
Concession preparation, cashiering and maintenance duties.
Set up and maintain appropriate stock levels for box office and concessions.
Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
Follow sequence of service policy for each guest transaction.
Answer questions from guests and resolve any concerns.
Adhere to all company policy and procedures.
Complete all opening, mid and closing procedures.
Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and seating of guests as needed.
Inform management team of any guest issues and or maintenance requests.
Ensure the security of all box office cash and tickets.
Distribute and understand proper use of hearing impaired equipment.
Enforce ratings to keep underage guests from accessing auditoriums with adult content
Assist with other functions as instructed by the management team.
Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise.
Remain up to date on movie summaries.
Other duties as assigned.