Casino Utility Porter

Arizona Charlie’s Decatur and Boulder•Decatur, IL

About The Position

The Casino Utility Porter maintains the cleanliness, appearance, and safety of the casino and public areas using specialized equipment and established procedures. The role helps ensure assigned areas are clean, safe, and guest-ready while providing excellent service and upholding company standards. The position includes cleaning high and low surfaces, including areas reached with ladders or high lifts up to 25 feet; maintaining casino floors and other surfaces; and properly operating, storing, and reporting repair needs for cleaning equipment. The porter also handles biohazardous materials in accordance with OSHA and company safety protocols and follows applicable gaming laws, internal controls, policies, procedures, Title 31, and federal regulations where applicable. The work environment may include indoor and outdoor areas, smoke, noise, flashing lights, extreme heights, hot or cold temperatures, slippery surfaces, and exposure to dust, fumes, or gases. The role requires frequent standing, walking, sitting, lifting and carrying up to 70 pounds, pushing and pulling up to 70 pounds, and squatting, kneeling, reaching, bending, and twisting. The employee must be able to perform the essential functions with or without reasonable accommodation.

Requirements

At least 21 years of age.
Ability to communicate effectively in English, both verbally and in writing.
Obtain and maintain all work cards required by the company.
Verify the right to work in the United States.
Ability to follow instructions and complete tasks accurately in a fast-paced environment.
Strong communication skills and willingness to work as part of a team.
Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
Frequently push and pull up to 70 pounds.
Frequently lift and/or carry up to 70 pounds at floor, knee, waist, and chest levels.
Frequently squat, kneel, reach, bend, and twist; frequently sit, stand, and walk.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech and other sounds in person.
Ability to distinguish between shades of color and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

One year of janitorial or porter experience in a casino or similar environment.
Knowledge of and experience using carpet cleaners, high-speed buffers, power washers, and marble polishers.
Familiarity with maintaining various hard surfaces, waxing, and using chemical cleaning agents.
High school diploma or equivalent.

Responsibilities

Provide timely and courteous guest service consistent with the company’s guest service culture.
Clean high and low surfaces, including signs, vents, and windows, using ladders or high lifts up to 25 feet.
Scrub, polish, disinfect, and wipe trash cans, sinks, toilets, urinals, furniture, and fixtures.
Clean and maintain the casino floor, including vacuuming, removing debris from gaming tables, and cleaning ashtrays and glassware.
Maintain and properly store cleaning equipment and report repair needs to management.
Use appropriate procedures and equipment to maintain hard floors and carpeting.
Handle and dispose of biohazardous materials in compliance with OSHA and company safety protocols.
Follow applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations, where applicable.
Provide outstanding, timely guest service to guests and fellow team members.
Perform other duties as assigned.