Casino Services Rep., Full Time, Overnight

Caesars Entertainment•Biloxi, MS

10d•Onsite

About The Position

The Casino Services Representative performs cash handling tasks in accordance with cash handling procedures, including cashing personal checks, processing cash advance transactions, cashing casino chips and gaming tickets, issuing and redeeming markers, and providing funds for jackpot payouts. This role also involves maintaining and issuing reel reward coupons, actively promoting Caesars Rewards products and services, and assisting guests with inquiries and concerns. The representative is responsible for learning and maintaining knowledge of Title 31 programs (BSA, AML, KYC) and the Caesars Responsible Gaming program. Additionally, they assist guests with sports betting wagers outside of normal operating hours, maintain guest information, and ensure accountability of funds and records. The position requires maintaining the cleanliness and stock of the work area and adhering to attendance and policy guidelines. The representative also enforces Project 21 policies by monitoring for underage gamblers and suggesting players for various Caesars Rewards programs and products. Other duties may be assigned.

Requirements

Previous cash handling experience required.
Previous customer service experience required.
Must possess strong computer skills including data entry and the ability to quickly navigate multiple tabs.
Must be able to do simple math.
Must pass a drug test.
Must possess excellent customer service and communication skills.
Must demonstrate problem solving and decision making abilities.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must be at least 21 years of age.
Must be able to obtain and maintain required work permit.
Must have outgoing personality and be able to proactively promote products.
Comfortable working in a fast paced, dynamic environment.
Ability to work effectively in a team setting and independently.
Must present a well-groomed appearance.
Must adhere to uniform/appearance requirements.
Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
Able to accept direction of Senior Leadership.
Able to read, write and speak English sufficiently to perform job.
Ability to tolerate cigarette/cigar smoke and e-cigarette vapor.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, card embosser, bar code scanner, time stamp machine, time clock and printer.
Able to tolerate a loud and noisy environment.
Able to stand and walk for extended periods with frequent standing in one location.
Able to stoop, reach and bend.

Nice To Haves

Previous knowledge of the Title 31 BSA preferred.

Responsibilities

Performs cash handling tasks including cashing personal checks, processing cash advance transactions, cashing casino chips and gaming tickets, issuing and redeeming markers, and providing funds for jackpot payouts.
Maintains and issues reel reward coupons to guests.
Actively promotes and assists guests with all Caesars Rewards related products, services and promotions.
Greets, assists and gives a warm farewell to guests.
Responds to guest’s inquiries and questions in a professional and helpful manner and handles and solves all guest concerns.
Learns and maintains knowledge of all aspects of the Title 31 program including BSA, AML, KYC and Verbal address verification procedures.
Responsible for following all aspects of the Caesars Responsible Gaming program.
Assists guests in cashing their winning sports betting wagers outside of normal Book operating hours.
Maintains and updates guest information in the casino maintenance system.
Maintains accountability of funds and records in accordance with requirements of the MS State Gaming Commission, Harrah’s Gulf Coast internal controls and department policies and procedures.
Responsible for cleanliness of work area including assigned window, back counter and all areas of front line visible to guests.
Keeps work station and front line stocked with supplies.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
Suggests products, services and experiences to guests.
Other duties as assigned.