Casino Services Rep., Part time
About The Position
WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The Casino Services Representative delivers exceptional customer service to casino guests regarding Caesars Rewards. This role is responsible for handling financial transactions, promoting rewards programs, and ensuring compliance with gaming regulations.
Requirements
- High school diploma or GED
- 1–6 months of related experience preferred
- Strong customer service, communication, and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to perform basic math and follow instructions
- Positive, energetic attitude with a strong focus on guest satisfaction
- Requires standing for extended periods and working in a fast-paced environment
- Ability to handle long lines, customer demands, and high-pressure situations
- Physical ability to bend, stoop, and move within the cashier/cage area
- Must be able to read, write, and speak English
Responsibilities
- Provide outstanding guest service and support Caesars Rewards program activities
- Perform cashiering functions, including cashing checks, chips, coins, coupons, and issuing jackpots
- Process and accurately record all financial transactions in compliance with gaming regulations and company policies
- Promote Caesars Rewards products, including the rewards card, app, and related services
- Operate systems such as CMS and WINet; perform data entry and maintain accurate account records
- Assist guests with inquiries and provide program information at service counters
- Maintain cash accountability within the cashier’s cage according to internal controls and gaming commission requirements
- Suggest service improvements
- Handle guest issues professionally using problem-solving and service recovery skills
- Maintain confidentiality and comply with Title 31 regulations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
