Casino Service Supervisor

PENN Entertainment•Aurora, IL

1d•$25•Onsite

About The Position

The casino services supervisor supervises the casino services department. They assist the casino services manager with assigning work, training, rewarding and disciplining team members.

Requirements

Must be 18 years of age
College degree or equivalent work experience related to supervision or business
Ability to read, comprehend, and interpret written and/or oral instructions
Ability to communicate with internal and/or external guests

Responsibilities

Completes daily checklists, reconciles payroll punch detail, completes all personnel paperwork as needed, and completes scheduling
Monitors sign in book for verification of shift times, break times, and overtime
Maintains attendance records to ensure compliance with Lost Time Policy
Keeps special event reservation system updated by monitoring reservations requests, obtaining authorization, and inputting reservations
Coordinates with Receiving on shipments and inventory
Oversees Marketing promotions and events
Responsible for monitoring ACD phone calls
Counts and verifies team member’s banks (Retail)
Completes team member observation worksheets and gives immediate feedback
Maintains inventory of supplies, forms, promotional items, and retail inventory
Maintains Comment Cards and Brochure inventory
Oversees Club Hollywood Card process as well as card upgrades
Manages duplicate account combination, link, and unlink process
Supervises entry issuance for cash giveaway sweepstakes
Maintains special event count sheets
Inputs special events into the casino system for analysis
Coordinates marketing event and entertainment contracts
Communicates capacity numbers to Casino Shift Managers and Security Control
Completes Daily Casino Guest Report and communicates information to required departments
Communicates current and future casino promotions to team members and guests
Coordinates Monthly Marketing Calendars between Casino Hosts and Casino Services