Casino Retail Supervisor

Choctaw Nation of Oklahoma • Durant, OK

1d

About The Position

Job Purpose or Objective(s): As the Retail Supervisor, you will oversee gift shop associates on their designated shift, ensuring a high level of customer service and guest satisfaction with every customer interaction and sales opportunity. You will report to the Retail Shift Manager or Retail Manager on duty. Primary Tasks: You will oversee Cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of your team to ensure standards are met and training. Ensure individual sales, retention, and customer experience targets are met to support the manager in the achievement of financial and operational goals including expense control, loss prevention and safety. Oversee and assist sales functions including POS systems, cash handling, and daily reporting. Develop methods, processes, staffing to forecast/fulfill demand. Resolve customer issues, answer public inquiries, and immediately resolve customer/associate/management concerns. Inspect the gift shop to ensure that it is kept clean, merchandise is visually appealing, pricing is correct and storage areas are organized, well-maintained, and secure. Implement corrective/preventative actions. Develop training for new hires and incumbents to perform job tasks. Perform other tasks as may be assigned.

Requirements

• Ten-Key proficiency (by touch) preferred
• Competency in the use of Microsoft Excel (or similar spreadsheet programs)
• Use computers to enter, access or retrieve data.
• Apply oral or written (legible) communication techniques
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of high-volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.
• One year (1) supervisory experience preferred

Responsibilities

• Oversee Cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of your team to ensure standards are met and training.
• Ensure individual sales, retention, and customer experience targets are met to support the manager in the achievement of financial and operational goals including expense control, loss prevention and safety.
• Oversee and assist sales functions including POS systems, cash handling, and daily reporting.
• Develop methods, processes, staffing to forecast/fulfill demand.
• Resolve customer issues, answer public inquiries, and immediately resolve customer/associate/management concerns.
• Inspect the gift shop to ensure that it is kept clean, merchandise is visually appealing, pricing is correct and storage areas are organized, well-maintained, and secure.
• Implement corrective/preventative actions.
• Develop training for new hires and incumbents to perform job tasks.
• Perform other tasks as may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees