Supervisor - Casino Games PT

Bally's Chicago•Atlantic City, NJ

About The Position

Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures.

Requirements

Supervisory skill
Communication skills
Organizational skill

Responsibilities

Ensures proper procedure is used by all dealers under supervision.
Verifies all gaming table transactions in supervised area.
Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
Verifies issuance of credit after completion of all authorization procedures.
Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck
Other duties as assigned.