Casino Operations Manager-Table Games-Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment • Maricopa, AZ

2d • Onsite

About The Position

The Casino Operations Manager provides leadership and oversees the Casino activities relating to Table Games.

Requirements

• Bachelor’s degree (BA) or equivalent; or four to five years related experience and/or training; or equivalent combination of education and experience with at least 3 years of progressive gaming operations experience.
• Ability to effectively present information to top management, public groups and/or boards of directors.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Skill in reading, analyzing and interpreting common scientific and technical journals, financial reports and legal documents.
• Skill in responding to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Skill with mathematical operations to such tasks as frequency distribution, determination of test reliability and validity; analysis of variance; correlation techniques; sampling theory and factor analysis.
• Skill in defining problems, collecting data, establishing facts and drawing valid conclusions.
• Must be willing to approach and converse with strangers.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on foot for long periods of time.
• Must have sense of urgency and keep up with fast-paced business practices.
• Must be able to work calmly and professionally in stressful situations.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to respond to visual and aural cues.

Responsibilities

• Develops, implements and monitors progress of short and long-term goals for the Table Games department.
• Coordinates activities of Table Games with other departments to ensure total customer satisfaction.
• Directs, coordinates and analyzes products, services and operations to ensure maximum profitability and efficiency by continually updating game mix.
• Analyzes department budgets requests to identify areas in which reductions can be made and allocates operating budget.
• Confers with administrative personnel and reviews activity, operating and mix reports to determine changes in programs or operations required.
• Promote organization in industry, manufacturing or trade associations.
• Is responsible for developing and executing annual business plans and budgets for the Table Games department.
• Maintains monthly budget, justifying unusual variances while providing monthly status report.
• Trains, counsels and coaches assigned personnel to the performance of their duties; prepares and presents Performance Appraisal Reviews.
• Ensures compliance with tribal, state and company requirements.
• Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
• Responsible for monitoring legal compliance with federal, state and gaming laws.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• Adheres to regulatory, departmental and company policies
• Is responsible for all aspects of promotions and/or special projects relating to department personnel.
• Is responsible for resolving both guest and employee conflict situations in a way that is consistent with Harrah’s Company Policies and State Gaming Compact.
• Develop implements and coordinates short and long-range objectives including marketing promotions, gaming-related events and tournaments to increase Harrah’s share of the high-quality gaming customer market.
• Develops customer development culture throughout the casino through strategic efforts and teamwork.
• Maintains and submits required records and reports and maintains the confidential nature of matters pertaining to company records.
• Maintains security of all games, monies and personnel.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior