Casino Marketing Coordinator - MGM Springfield
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. As a Casino Marketing Coordinator, you'll assist guests and casino executives with reservations and ensure personalized service throughout their stay. If you are an experienced customer service professional looking to enhance the guest experience in a vibrant casino environment and have 1+ years of experience in casino marketing, VIP services, or guest services, we want you to bring your expertise and upbeat attitude to our team!
Requirements
- High School Diploma or GED
- 1+ Years of Prior Relevant Experience as a Casino Marketing Coordinator
- 1+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
- Willing and able to work a Full-Time schedule of Day and/or Swing shift, 10a-6p or 11a-7p including weekends and holidays with Mondays/Tuesdays off and must be flexible to assist with events
- Proficiency with Excel is preferred
Responsibilities
- Answer the ACD (automatic call distribution) line in a friendly, professional, and timely manner, adhering to telephone etiquette standards.
- Assist guests with booking, changing, and inquiring about reservations for hotels, restaurants, nightlife, golf, limousines, and other amenities.
- Issue complementary amenities based on specific casino guidelines and evaluate casino play to understand guest needs.
- Promote the property's outlets and amenities while educating guests on local attractions and entertainment options.
- Ensure guest information is accurate and up-to-date, including profiles and preferences.
- Settle accounts during checkout according to comp criteria and input from Casino Hosts.
- Collaborate with various departments, such as casino hosts, VIP services, and special events, to enhance guest experiences.
- Resolve guest requests and complaints promptly, following up to ensure satisfaction.
- Maintain cleanliness and organization of assigned work areas and comply with departmental policies and procedures.
Benefits
- Healthcare
- financial
- time off benefits
- Wellness incentive programs
- Access to company hotel, food and beverage, retail, and entertainment discounts
- discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Professional and personal development through programs and networking opportunities
- volunteer opportunities in the community
- medical, dental, vision, life insurance, 401(k) plans, and time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
