CASINO MANAGER TRAINEE

Town Pump, Inc.•Havre, MT

6d•Onsite

About The Position

Montana’s Best Casinos is looking for a motivated and outgoing Casino Manager in Training to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

Requirements

Motivated and outgoing personality
Ability to provide exceptional customer service
Proficiency in using a computer for daily bookwork (employee information, inventory, sales information)
Ability to prioritize, organize, delegate, and follow up on tasks
Skills in maintaining security of assets, cash, inventories, merchandise, and labor hours
Willingness to assist with new employee hiring, orientation, and training
Ability to maintain and/or perform basic repairs of gaming machines and bar equipment
Experience in auditing gaming machines
Ability to coordinate with the Corporate Office on casino promotions
Commitment to ensuring a safe environment for employees and customers
Ability to take inventory of merchandise and complete proper entry of merchandise invoices
Willingness to discipline and/or terminate problem employees
Ability to complete any other assigned duties

Nice To Haves

Experience in customer service
Experience in making supervisory decisions
Understanding of controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs
Experience in cash handling and inventory control
Experience in hiring and training new employees
Basic repair skills for gaming machines and bar equipment

Responsibilities

Train with the Casino Manager and learn the overall operation of the casino, including customer service, making supervisory decisions consistent with Town Pump standards, policies, and procedures, understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs.
Set the proper example for co-workers regarding professionalism, attitude, and teamwork.
Provide exceptional customer service, including communicating with customers, resolving complaints and inquiries, making bank deposits, filling in for absent employees, and answering and screening telephone calls.
Complete daily bookwork using the computer to record employee information, inventory, and sale information.
Effectively prioritize, organize, delegate, and follow up on casino tasks, maintain security of all casino assets, control of cash and inventories, control of casino merchandise and labor hours.
Assist with new employee hiring, orientation, and training, and make supervisory decisions consistent with Town Pump Inc. standards, policies, and procedures.
Maintain and/or perform basic repairs of gaming machines and bar equipment, audit gaming machines, coordinate with the Corporate Office on casino promotions, and ensure a safe environment for employees and customers.
Take inventory of merchandise, complete proper entry of merchandise invoices, and discipline and/or terminate problem employees, and complete any other duties assigned by supervisor.