CASINO MANAGER TRAINEE
About The Position
Montana’s Best Casinos is seeking a motivated and outgoing Casino Manager Trainee to learn the overall operation of a casino while training with the Casino Manager. Training includes customer service, making supervisory decisions consistent with Town Pump standards, policies, and procedures, understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs. The role helps create a comfortable and fun environment for guests and emphasizes attentive, personalized service. The trainee sets a professional example for co-workers and assists with casino operations, including customer service, daily bookwork, cash and inventory controls, employee hiring and training, gaming machine and bar equipment maintenance, promotions, and workplace safety. Other duties may be assigned by a supervisor.
Responsibilities
- Train with the Casino Manager and learn the overall operation of the casino.
- Set a proper example for co-workers regarding professionalism, attitude, and teamwork.
- Provide exceptional customer service, communicate with customers, resolve complaints and inquiries, make bank deposits, fill in for absent employees, and answer and screen telephone calls.
- Complete daily bookwork using a computer to record employee, inventory, and sales information.
- Prioritize, organize, delegate, and follow up on casino tasks.
- Maintain security of casino assets and control cash, inventories, casino merchandise, and labor hours.
- Assist with new employee hiring, orientation, and training, and make supervisory decisions consistent with Town Pump standards, policies, and procedures.
- Maintain or perform basic repairs of gaming machines and bar equipment, audit gaming machines, coordinate casino promotions with the Corporate Office, and ensure a safe environment for employees and customers.
- Take merchandise inventory and properly enter merchandise invoices.
- Discipline and/or terminate problem employees.
- Complete other duties assigned by the supervisor.
Benefits
- 401(K)
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings
- Flex Spending Accounts
- Paid time off
- Education reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
