Casino Host

Hard Rock Hotel & Casino Ottawa • Ottawa, ON

24d • $49,466 - $66,330

About The Position

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Requirements

• Excellent interpersonal, written and verbal communication skills in English is essential.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

• Proficiency in a second language (Mandarin or Cantonese) is a very strong asset.

Responsibilities

• Uses contacts to generate new business.
• Collaborates with Finance or Credit to extend credit to VIP customers.
• Maintains a book of clients, and is responsible for ensuring growth
• Travels as necessary to customer events and functions.
• Responsible for reviewing budgets and ensuring that expenses are controlled.
• Conducts themselves in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
• Ensures constant and consistence communication with high spending clients.
• Always rolls out the “red” carpet.
• Acts as a goodwill ambassador for the Casino. (Greet customers upon arrival, may play golf with high end VIP casino customers, attends Special Event functions, monitor play of customers in pit and slot areas.
• Meets goals and objectives for property monthly casino revenue.
• Safeguards the confidential nature of all departmental and company records.
• Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Maintain up to date knowledge of competitors’ promotions.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Other duties as required.
• Lives the brand

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed