Casino Host

Casino and•Lincoln, RI

1d•Onsite

About The Position

The purpose of the Casino Floor Host is to identify, develop, and retain relationships with, premium players. The primary emphasis in this role is new customer development. It is highly preferred that candidates are bilingual and speak and write Spanish fluently.

Requirements

2-4 years of gaming and/or marketing experience preferred
Excellent computer skills are required
Excellent communication skills and a friendly, outgoing personality are required
Ability to thrive in a team based environment
Must secure appropriate RI mandated gaming licenses
Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
Constantly use mental alertness to achieve high level of accuracy in completing tasks

Nice To Haves

1 year of casino experience is preferred
Previous experience with ACSC player rating system preferred
It is highly preferred that candidates are bilingual and speak and write Spanish fluently.

Responsibilities

Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
Assist guests with reservations for restaurants, entertainment venues
Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
Augment special events, through active participation in same.
Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
Record information on new customers, and updates Database as needed.
Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
Compile customer feedback and informs management of findings on a regular basis.
Responsible for maintaining a consistent, regular attendance record.
Other duties as assigned