Casino Host

Turning Stone Enterprises•Town of Verona, NY

5d•$42,120 - $53,703•Onsite

About The Position

The Casino Host serves as a key ambassador for the casino, providing exceptional service to ensure guests feel valued and appreciated. This role involves building strong relationships with players, identifying and meeting their needs, and creating memorable experiences to encourage loyalty.

Requirements

High School Diploma/Equivalency required.
Five years of experience in sales, marketing, gaming, or other strong related local business contacts is required.
Must be willing to sign an employment contract.
Strong telemarketing, face-to-face, written, and follow-up communication skills while having a strong attention to details is a must.
Must have excellent verbal and written presentation skills, professional and outgoing demeanor, and proven public speaking skills.
Must be able to handle difficult guests and situations in a calm, professional and prudent manner.
Must be available to work Company operational hours, including weekday evenings and weekends.
Required to travel to other properties for events and promotions.
Must be able to work independently.
Must possess computer skills with knowledge of Microsoft Office.

Nice To Haves

Additional education or related sales and marketing training preferred.
Three years of direct Table Game operations experience preferred.
Organizational and event planning experience preferred.

Responsibilities

Enhances the growth of gaming revenues through increased visitation and play consolidation of casino players.
Ensures players receive exemplary customer service and understands the importance of building individual guest contacts.
Maintains coded book of business given by the casino and manages this book according to the company’s expectations.
Cultivates and maintains a “high touch relationship marketing” philosophy with current casino customers while extending efforts towards attracting additional business.
Cultivates and maintains hosted level casino customers while adhering to a complimentary matrix based on their overall worth to the casino. Books hotel rooms, special events, and other necessary business drivers as deemed appropriate for player.
Is visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
Manages and executes any and all data related activities as requested by Director of Player Development.
Enhances the “personal player base” and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
Utilizes pit personnel (i.e.: Shift Managers, Pit Managers and Floor Supervisors) to identify new premium players.
Develops new premium players by identifying their interests and encouraging a higher number of return trips through the appropriate player events. (Golf tournaments, shows, player parties, etc.)
Ensures that all of the rated player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactives, special offers).
Meets established standard for sales activity and event bookings.
Develops and maintains a positive working relationship with all marketing and credit staff, while providing appropriate supervision and direction to credit representatives, to continually provide exemplary guest service.
Maintains strict confidentiality of guest information.
Uses knowledge of personal player base to suggest new ideas for events that would encourage future trips and additional play from the patrons.
Greets guests upon check-in/check-out, in the casino and in special events.
Complies with the established Turning Stone Casino Employee Handbook and Departmental Policies and Procedures.