Casino Host, Casino Marketing (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

4d•Onsite

About The Position

The Casino Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

Requirements

Minimum of Two (2) years of guest services experience, sales or marketing preferred.
Ability to think independently in making decisions to maximize customer service experience and program profitability
Ability to effectively manage time and perform multiple tasks simultaneously
Excellent interpersonal, communication, problem solving and analytical skills required
Must have excellent customer service skills
Excellent networking abilities
Avid member of the local community, including commercial and industry awareness
Must have the ability to gracefully resolve challenging situations
Must have exceptional guest service skills
Must have strong telemarketing skills.
Must possess excellent interpersonal, communication, team-building and problem-solving skills.
Must be resourceful and highly motivated in seeking out new VIP opportunities
Must be able to work effectively across all departments
Must present a well-groomed, professional appearance
Must be willing to adhere to all Louisiana gaming regulations and guidelines
Must be willing to work any shift and any day when necessary
Must be able to work extended hours during special events, including limited overnight travel
Must have the ability to work flexible schedules, including nights, weekends, and holidays.
Must speak and write fluently in English
Must present a well-groomed professional appearance
Must be able to listen and respond to visual and aural cues
Must have excellent oral and written communication skills
Must be able to move quickly around property
Must be able to stand or sit for a long period of time maybe required
Must be able to bend, crouch, kneel, twist and work at a desk
Responds to visual and aural cues
Must be able to work independently and proven to be self-motivated
Must present a well-groomed appearance
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to continuously maneuver around office and casino
Must be able to respond calmly and make rational decisions when handling guests’ needs

Nice To Haves

College degree or equivalent experience preferred but not required
Casino Marketing/Hosts, Sales or Account Management preferred (Marketing, Luxury Hotel Services, or other Sales experience is a plus)
Experience in casino and or hotel environment preferred

Responsibilities

Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program
Follow all relevant policies and procedures
Communicate with co-workers, table and slot team members, supervisors, and guests.
Interacts with marketing in hosting special events
Arranges special services related for players with proper play
Meets and greets players on the casino floor at special events or promotions
Makes sounds complimentary decisions based on tracked customer play
Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout
Provide hands-on real-time service for VIP customers that have relationships with player development team members.
Demonstrates exceptional guest services to both internal and external customers
Must be willing to continue to drive business
Remains informed of competitive promotional methods
Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
Ability to maintain confidentiality of VIP information
Performs other duties as assigned by Management.