Casino Host
About The Position
HOW YOU WILL CREATE THE EXTRAORDINARY Develop and maintain relationships with casino guests to encourage repeat visits and loyalty. Assist guests with questions regarding promotions, events, and rewards programs. Monitor player activity and identify opportunities to provide personalized service. Assist with developing and coordinating special events, offers, and accommodations for VIP guests. Resolve guest concerns promptly and professionally to ensure a positive experience. Collaborate with marketing and operations teams to execute promotional campaigns. Maintain accurate records of guest interactions and player development activities. Maintain and grow guest book by utilizing CRM systems, face to face interaction, cold calling and email. Communicate with Team Members effectively and professionally. Collaborate with other property host teams to drive trips and experiences for hosted guests. Assist with Marketing elements to include designs on Social Media Platforms Coordinate, sell and promote Horse Racing sponsorships, entertainment and vendors. Performs and completes all other duties assigned Qualifications WHAT YOU WILL NEED Must be 19 years of age or older Proficient in English verbal and written Proficient with iOS devices and Microsoft Office Must be able to work various shifts, nights, weekends, and holidays and maintain an on-call status ADDITIONAL REQUIREMENTS Ability to push and pull up to 50 pounds Ability to lift and carry objects up to 30 pounds Ability to bend, stoop, twist, reach, and kneel repetitively Ascend and descend stairs and maintain equilibrium for an extended period Must be able to work from a standing position and/or walking motion for extended period Ability to work in a smoking and pet-friendly environment
Requirements
- Must be 19 years of age or older
- Proficient in English verbal and written
- Proficient with iOS devices and Microsoft Office
- Must be able to work various shifts, nights, weekends, and holidays and maintain an on-call status
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 30 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment
Responsibilities
- Develop and maintain relationships with casino guests to encourage repeat visits and loyalty.
- Assist guests with questions regarding promotions, events, and rewards programs.
- Monitor player activity and identify opportunities to provide personalized service.
- Assist with developing and coordinating special events, offers, and accommodations for VIP guests.
- Resolve guest concerns promptly and professionally to ensure a positive experience.
- Collaborate with marketing and operations teams to execute promotional campaigns.
- Maintain accurate records of guest interactions and player development activities.
- Maintain and grow guest book by utilizing CRM systems, face to face interaction, cold calling and email.
- Communicate with Team Members effectively and professionally.
- Collaborate with other property host teams to drive trips and experiences for hosted guests.
- Assist with Marketing elements to include designs on Social Media Platforms
- Coordinate, sell and promote Horse Racing sponsorships, entertainment and vendors.
- Performs and completes all other duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
