Casino Host

Little River Casino Resort•Eastlake, MI

1d•$39,877 - $61,809•Onsite

About The Position

Attract, retain, and grow valuable players to ensure maximum guest engagement and Resort experience. Develop relationships with other departments and engage them in all efforts to develop players and to improve the gaming experience at Little River Casino Resort. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
4 years’ experience in a casino marketing role or related sales experience
1 year experience in a supervisory or lead role
Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations
Valid driver’s license and be insurable on company’s policy
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets
Strong organizational, written and verbal communication skills
Strong professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Strong problem-solving skills
Ability demonstrated basic math calculations
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Ability to effectively approach strangers, strike up conversations, and build relationships and meet marketing objectives
Ability to analyze information to make appropriate decisions related to comping
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Chauffeurs license preferred
Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Acquires and identifies high value players or potential high value players, recruit players on casino floor.
Maintains and builds strong, lasting relationships
Builds department relationships Slots and Table Games that ensure guest relation activities.
Expedites referrals of new players from appropriate staff
Recruit hot action players on the casino floor
Grow the revenue contributions of targeted players to the casino
Review prior period new player reports and prepare bounce-back offers
Attend outside sales events, plan and host marketing trips to outer markets. Extend invitations to VIP events and private parties
Set sales goals and targets and analyze player profiles for sales calls and to create VIP invite lists and fill VIP events
Organize, categorize, and maintain all players in assigned "book of business"
Expedite appropriate quota of sales calls. Fill the assigned block of hotel rooms. Coordinate with VIP Services Reps, PD coordinator and outlets to expedite VIP arrivals and requests to properly retain hosted players across all premium player segments
Work assigned "snowbird" lists to ensure seasonal return business
Maintain assigned percentage of active players across coded "book of business"
Review overdue trip reports from prompt action letters and sales calls for overdue players.
Identify and greet in-house hosted players in all areas. Answer calls and handle player correspondence. Call/mail list of inactive premium players
Explain the benefits of player's club/Gold club/Elite membership and encourage enrollment. Extend complimentary services to encourage maximum guest engagement and loyalty
Maintain a working knowledge of all Little River operations, programs, events, promotions and services
Planning, executing and staffing Player Development parties and special events. Host and accompany guests to on-property and off-property events
Reviews current programs, promotions, department processes and practices with management. Provide feedback on current and future programs and promotions. Maintain and update department processes and practices.
Trains VIP Services Representatives on department processes, practices and duties and responsibilities. Will also oversee the department orientation for new team members.
Assist VIP Services Representatives and other marketing department staff in the absence of the Player Development Manager.
Provide feedback to management and VIP Services Representatives on guest preferences and expectations. Handles guest complaints and resolves issues using department processes and practices.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the policies, safety rules and regulations of Little River Casino Resort and of the Marketing department.
Other duties as assigned.