Casino Host - Omaha

Ho-Chunk, Inc. • Omaha, NE

9d • Onsite

About The Position

WarHorse Gaming is seeking an energetic, relationship-focused Casino Host to deliver exceptional service to our VIP guests and help create memorable gaming experiences. This role is responsible for developing and maintaining strong relationships with valued players, promoting the WarHorse Rewards program, hosting casino events, and ensuring guests receive personalized service throughout their visit. The ideal candidate is outgoing, customer-focused, and passionate about creating lasting guest relationships while helping drive player loyalty and business growth.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED.
• Two (2) years of hospitality, customer service, or related guest relations experience.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Professional, outgoing, and service-oriented personality.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to learn and utilize casino player tracking systems.
• Valid driver's license.
• Ability to obtain and maintain a Nebraska Gaming License.

Nice To Haves

• Previous Casino Host experience.
• College degree.
• Experience working with VIP guests or player development programs.

Responsibilities

• Uphold and support the Mission, Vision, and Values of WarHorse Gaming.
• Welcome and assist VIP guests while providing outstanding customer service.
• Build and maintain strong relationships with assigned player accounts.
• Approve and monitor complimentary offerings in accordance with company comp guidelines.
• Promote and explain the benefits of the WarHorse Rewards program.
• Enroll new members and assist existing members with replacement cards while on the gaming floor.
• Encourage guests to achieve higher rewards tiers through increased play.
• Develop new player relationships through networking and community engagement.
• Contact qualified guests by phone or in person to promote special events, promotions, and entertainment.
• Represent WarHorse Gaming at on-property and off-property events as needed.
• Attend hosted events and ensure guests receive exceptional service.
• Meet individual and departmental performance goals.
• Maintain accurate player information using player tracking software.
• Follow all company policies, internal controls, and applicable gaming regulations.
• Attend departmental meetings and required training sessions.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k) with Day 1 vesting and company match
• Paid time off and paid holidays
• Quarterly incentive program
• Career advancement opportunities
• Team member discounts and other company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED