Casino Floor Server

Spokane Tribe Resort & Casino•Airway Heights, WA

11d•Onsite

About The Position

The incumbent in this position is responsible for providing excellent customer service while mixing and serving food and drinks (alcoholic and non alcoholic) to patrons. This role involves upholding the highest standard of customer service, acting as a guest service representative, and enhancing the company's objective to provide an entertaining environment. The position requires effective communication, the ability to work in a dynamic environment, and adherence to department standards.

Requirements

Must be 21 years of age.
Must meet established department appearance standards.
Strong guest service and problem-solving skills.
Able to Multitask in a fast-paced environment.
Must be able to tolerate areas containing varying noise, smoke, and temperature levels.
Ability to secure and maintain STATE OR TRIBAL Gaming License.

Nice To Haves

Practices, supports, and maintains the Mission, Vision and Values of Casino.

Responsibilities

Serve beverages to Casino customers as established by the department.
Uphold the highest standard of customer service and provide the best possible experience for our guests.
Responsible for the security and accuracy of assigned checks and is accountable for any and all overages and shortages.
Keep cocktail server station clean and orderly.
Act as a guest service representative by providing information about the facility.
Act in a manner that is professional in body language and attitude.
Alert management to guests who are intoxicated or under 21.
Enhance the company’s objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.
Communicate effectively with customers and co-workers alike.
Move effectively and efficiently throughout the casino floor and in the bar areas.
Carry serving tray, weighing up to 10 pounds, throughout an 8 hour shift and serve drinks to customers.
Document and comprehend drink orders.
Perform other tasks assigned.