Casino Credit Clerk II - Casino Credit
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. The Casino Credit Clerk II position involves safeguarding Credit Department assets, entering and verifying data from credit applications, maintaining customer credit files, communicating with Central Credit and other properties, handling customer correspondence, processing telephone applications, and reviewing daily reports. The role requires supporting the company culture and team philosophy, promoting positive public relations, creating an enjoyable atmosphere for customers, amicably resolving customer problems, ensuring the protection of customer’s rewards and credit lines, and complying with all departmental, company, and Tribal Gaming regulatory requirements. Maintaining confidentiality of all Seminole Gaming trade secrets and proprietary information is essential. The work environment is fast-paced, often crowded and noisy, with exposure to second-hand smoke, and requires standing for entire shifts and moving throughout the casino/hotel areas.
Requirements
- High school diploma or equivalent.
- One (1) to three (3) years of appropriate experience.
- Good clerical and office skills.
- Must possess excellent oral and written communication skills.
- Ability to independently maintain high levels of productivity.
Nice To Haves
- Computer related experience desired including AS400, CMS, and/or ACSC systems.
Responsibilities
- Safeguards Credit Department assets.
- Enters data from credit applications and reports into the computerized system.
- Files credit applications.
- Verify bank information on credit applications.
- Maintains customer credit files with updated information as prompted by computerized system.
- Communicates with Central Credit and other properties regarding credit applications.
- Handles customer correspondence regarding discrepancies on credit applications.
- Accepts telephone applications, processes information and forwards applications to individuals authorized to approve credit.
- Processes credit information for arrivals and special group events.
- Reviews Central Credit Daily Report for affected in-house accounts.
- Enters appropriate credit information. (i.e. restrictions) into computerized system.
- Responsible for making credit reference inquiries.
- Process credit applications and ensures the proper completion of all related documents.
- Promotes positive public relations.
- Other duties as assigned.
- Works diligently to support the culture and team philosophy throughout the property.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolve customer related problems in a fast paced environment.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including business ethics guidelines.
- Complies with all Tribal Gaming regulatory requirements.
- Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- The ability to speak, read and write in English.
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Benefits
- A comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
