Casino Cocktail Server - On Call

Rio Las Vegas•Rio Las Vegas, NV

21h•Onsite

About The Position

The primary responsibility of the Casino Cocktail Server is to provide elegant, warm, and responsive service to all guests while taking and serving beverage and food orders in a high-energy casino environment. This role is accountable for accurate financial transactions, actively promoting venue offerings, and contributing to an exceptional guest experience. All duties are to be performed in accordance with company policies, procedures, and service standards.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Minimum of two years of previous experience as a cocktail server in a similar, high-volume environment.
At least six months of previous cash handling experience.
Strong knowledge of spirits, wine, champagne, and cocktails.
Basic knowledge of food and beverage service standards.
Ability to work a flexible schedule, including nights, weekends, holidays, and special events.
Excellent customer service and communication skills; ability to engage guests in a warm and professional manner.
Ability to build and maintain positive relationships with guests and team members.
Must be willing to wear a branded, costume-style uniform as assigned, which may include form-fitting attire that accentuates the body and reveals areas such as legs, midriff, and neckline, in accordance with role and company image standards.
Must be able to walk and stand for extended periods while wearing a minimum of 2-inch heels.
Hair and makeup must be styled and maintained in a polished, professional manner before each shift, in line with departmental appearance guidelines.
Polished appearance and confident demeanor; must meet department grooming standards.
Ability to perform physically demanding tasks, including carrying and balancing trays, lifting up to 30 pounds, and standing/walking for extended periods.
Must possess or be able to obtain an alcohol awareness card and Food Handler Safety Training Card.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Knowledge of basic food and beverage service standards and table service techniques.
Experience in marketing, social media engagement, or guest list development.
Multilingual skills.
Knowledge of Forbes and AAA standards.

Responsibilities

Greet and welcome all guests in a professional, friendly manner.
Obtain beverage and food orders from guests and enter orders promptly into the point-of-sale system.
Serve alcoholic and non-alcoholic beverages and food orders accurately and in a timely manner.
Maintain thorough knowledge of house drinks, specialty cocktails, and menu items.
Offer suggestions using upselling and suggestive selling techniques to enhance the guest experience.
Collaborate with bartenders and kitchen team members to ensure order accuracy.
Ensure assigned areas remain clean, organized, and free of clutter at all times.
Assist in developing and maintaining personal clientele and guest lists; encourage table reservations and repeat visits.
Support marketing efforts by participating in promotional activities, modeling programs, casino events, and maintaining a professional presence in social media campaigns as directed.
Pose for photos and participate in publicity or media activities as requested by management.
Perform cash handling duties accurately and responsibly, including maintaining a cash bank or impressed bank issued at the beginning of service.
Maintain compliance with licensing and health and safety regulations.
Exhibit thorough knowledge of property, venue offerings, and promotions to confidently answer guest inquiries.
Anticipate guest needs and respond appropriately with a sense of urgency.
Provide direction and assistance to support staff to ensure seamless service.
Assist with bussing tables, running items, and setting tables as needed.
Perform all opening and closing side duties based on shift assignment.
Consistently maintain a polished, professional appearance in accordance with grooming and uniform standards.
Adhere to all company, departmental, and health and safety policies and procedures.
Perform other related duties as assigned.