Multi-Shift Casino Cashier Supervisor

Caesars Entertainment•Baltimore, MD

1d•$50,000 - $55,000•Onsite

About The Position

The Multi-Shift Casino Cashier Supervisor serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. This role involves overseeing casino cashiering activities, ensuring efficient operations, and providing exceptional guest service. The supervisor will also assist the Cashier Shift Manager and assume full responsibility in their absence.

Requirements

Must be at least 21 years of age
2+ years of cash processing, banking, or casino cage operations
2+ years of leadership experience
Good mathematical and clerical aptitude for accurate record keeping.
Excellent customer service skills necessary

Responsibilities

Review staffing levels and customer flow and assign work areas to team members.
Review and approve check-cashing transactions as required.
Monitor checkout money to determine fill requirements.
Review close out procedures by cashiers, ensure drawer balances and investigate, and record all variances.
Investigate equipment or facility problems and notify shift manager.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Train new team members and update all employees on new procedures or policies.
Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence.
Monitors casino cashiering activities on the front line, in the specialty banks, main bank and redemption areas.
Assists in the preparation and coordination of scheduling casino cashiering team.
Works specialty bank or front line as the business needs warrants.
Ensure team members are ready to provide exceptional service.
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation, and open communication.
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations.
Recommends and implements change to improve overall team member and guest satisfaction.