Casino Cage Vault Shift Lead

Choctaw Nation of Oklahoma • Durant, OK

2d • Onsite

About The Position

The Cage/Vault Shift Lead ensures the effectiveness of Casino Cage and Vault Operations. You will report to the Cage Vault Shift Manager 2.

Requirements

• Knowledge of high-volume cash handling policies. This includes security, verification, and accuracy.
• Able to work with large sums of money and chips.
• Ability to apply excellent oral techniques.
• Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Three (3) years cash handing experience with prior management experience preferred.

Responsibilities

• Oversee and train new hires, cage cashiers, tip cashiers, poker cashiers and OTB cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of your team to ensure standards are met.
• Work with other Front of the House Casino Departments, Poker, Table Games, Player’s Club, Player Development, Promotions, Slot Operation, Food & Beverage, Hotel and local Travel Plazas to ensure their monetary needs are met to obtain excellent guest satisfaction and all transaction paperwork is accurate.
• Maintain security, surveillance and gaming policy & procedures to protect the assets of the Casino and report all fraudulent and suspicious activity immediately.
• Develop methods, processes, staffing to forecast/fulfill demand and prepare cashier window rotation based on needs and to ensure equality for all team members.
• Resolve customer issues, answer public inquiries, and immediately resolve customer/associate/management concerns.
• Prepare and respond to reports and inquiries related to auditing of casino paperwork. Work with Revenue Audit and Compliance to ensure all standards are met.
• Use multiple computer software to enter, access, record, review or retrieve data.
• Implement corrective/preventative actions and always inspect and retrain your team.
• Perform other duties as may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed