Casino Attendant

Stonebridge Hospitality Management•Bozeman, MT

1d•Onsite

About The Position

The Casino Attendant is responsible for providing exceptional guest service while supporting the daily operation of the casino floor. This role assists guests, maintains a clean and organized gaming environment, and ensures compliance with all company, gaming, and regulatory standards.

Requirements

High school diploma or equivalent required.
Strong interpersonal and communication skills with the ability to interact professionally with guests and team members.
Ability to maintain a positive and service-oriented attitude in a fast-paced environment.
Basic computer skills and ability to learn casino systems and technology.
Ability to understand and follow gaming regulations, company policies, and standard operating procedures.
Strong attention to detail and observational skills.
Ability to handle confidential information with professionalism and discretion.
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
Must meet all licensing, certification, and regulatory requirements applicable to the position.

Nice To Haves

Previous customer service, hospitality, entertainment, casino, or gaming experience preferred.

Responsibilities

Provide outstanding guest service by greeting guests, answering questions, and assisting with casino-related inquiries.
Monitor the casino floor to ensure a clean, safe, and welcoming environment for guests and team members.
Assist guests with machine operation, player rewards programs, promotions, and general property information.
Respond promptly and professionally to guest concerns, escalating issues to management as appropriate.
Maintain knowledge of casino promotions, events, and amenities to effectively communicate information to guests.
Ensure gaming areas, kiosks, and guest-facing spaces are properly stocked, organized, and maintained.
Observe gaming activities and report any irregularities, security concerns, or policy violations to management.
Adhere to all gaming regulations, company policies, internal controls, and responsible gaming practices.
Support special events, tournaments, promotions, and other casino activities as assigned.
Work collaboratively with other departments to ensure a positive guest experience.
Maintain accurate records and complete required reports or documentation as needed.
Perform other duties and responsibilities as assigned.