Cashier 481

Kroger•West Bloomfield, MI

3d•Onsite

About The Position

This role is responsible for creating an outstanding customer experience through exceptional service. It involves establishing and maintaining a safe and clean environment that encourages customers to return. The position requires embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Be visible and actively greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks, Videos, etc.).
Collaborate with Front-end associates to encourage teamwork.
Report pricing discrepancies to the Scan Coordinator.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Adhere to all local, state and federal laws, and company guidelines.
Perform the essential functions of this position with or without reasonable accommodation.