Cashier Overnight - Constant Grind

Hard Rock Hotel & Casino Ottawa•Ottawa, ON

1d•CA$19•Onsite

About The Position

Responsible for providing friendly and efficient customer service in a fast-paced food hall environment. Accurately processes cash, credit, debit, and mobile payment transactions while assisting guests with food and beverage purchases. Maintains a clean and organized workstation, answers customer inquiries, and supports daily food hall operations. Demonstrates strong attention to detail, communication skills, and the ability to handle high transaction volumes while delivering an exceptional guest experience.

Requirements

Must be at least 19 years old.
Performs duties which require bending & reaching.
Standing or moving, for up to 8+ hours.
Ability to turn or twist body parts in a circular motion.
Maintains a well-groomed appearance.
Follows all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Must possess a valid smart serve certificate or be willing to obtain one.
Must possess a valid Ontario food handlers certificate or be willing to obtain one.

Responsibilities

Manage reservation system to retain guest preferences, pre-assigning seating when necessary
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
Offer a cordial farewell to every guest, thanking them for dining and invite them back
Communicates constantly with management and service staff to ensure efficient operations
Maintain positive relations with guests at all times
Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
Answer restaurant telephone courteously and efficiently
Speak to guests’ and co-workers using clear, appropriate and professional language
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
Maintain cleanliness of work areas throughout the shift
Notify management of maintenance repair issues
Performs all other job-related duties as request.
Lives the Brand