Utility - Cashier

City of Madisonville•Madisonville, KY

9d•Onsite

About The Position

The purpose of this classification is to collect utility payments and to complete work orders for customers’ utility services. Employees in this classification respond to inquiries and provide explanations to customers; total cash and run and print reports, histories, and receipts.

Requirements

High school diploma or GED
One month of experience in cashiering or customer service work
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

Process payments for Utility and Finance Department.
Balance cash drawer to Daily Cash Report.
Prepare service orders for customers getting utilities turned on and off, water/sewer taps and temp poles.
Run and read soft credit checks.
Answer the telephone; provides information as requested.
Turns in changes to update customer information in computer, changes billing addresses, ACH information, Gross Exempt cards.
Review transaction history and print credit references for customers.
Prints consumption histories, credit reports, and receipts.
Files deposit cards.
Collects past due bills on inactive accounts.
Collects past due bills from customers.
Operates a personal computer, adding machine, copier, facsimile machine, printer, typewriter, two-way radio, or other equipment as necessary to complete essential functions, including using a word processor, spreadsheet, database, or other system software.