Cashier Supervisor

Los Angeles Philharmonic Association•Los Angeles, CA

7d•$22 - $29

About The Position

The Cashier Supervisor, reporting to the Operations Coordinator, supervises the cashier staff at the Hollywood Bowl and The Ford. Specific starting pays commensurate with experience.

Requirements

Cash handling experience
Rental policies and procedures
Layout of theatre and grounds
Event times and program information
How to manage up to 30 employees
Work inside and outside
Current Driver’s License
Bend, stand, and walk (including hilly terrain and stairs) for up to duration of entire work shift
Lift and Carry up to 20 pounds

Responsibilities

Consult daily with Operations Coordinator on the events of the evening
Issue Banks to Cashiers before parking/gate opening
Walk around and checks on cashiers during show start, make change for cashiers if needed, and check on inventory for cushion cashiers
Make sure Cashiers check in Banks and Revenue nightly to Operations Coordinator
Operate 2-way radios
Respond to staff radio calls
Keep accurate time records and abide by the meal and rest period policy
Train and discipline staff on proper timekeeping procedures, including approving timecards on a timely basis to ensure accuracy
Supervise up to 30 employees
Be able to verify parking passes in each lot using Tessatura and Ticketmaster
Assist patrons in locating their parking pass
Train and schedule employees to take appropriate meal and rest breaks
Respond to patron complaints
Train employees on Hollywood Bowl & The Ford policies and procedures
Assist other departments when necessary and as directed by a supervisor
Respond to a wide range of customer service issues with sensitivity and care
Respond to emergencies, either safety, security or medical related
General duties as assigned
Serve as a safety officer in ensuring the safety of staff and patrons in the event of an emergency