Team One Toyota - Automotive Service Cashier/ Receptionist
About The Position
Team One Toyota is hiring in our Service Department for a Cashier/Receptionist. The Cashier/Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she helps to set the tone for our dealership's Service Department by being an outstanding listener and information source. The Cashier/Receptionist courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, and completes estimates and invoices. This position uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.
Requirements
- High school diploma or GED required
- Point-of-sale (cash register) and credit or debit card processing skills
- Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
- Ability to multi task
- Neat, clean, and professional appearance
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Highly trustworthy and security conscious
Nice To Haves
- Previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience
- Automotive dealership experience preferred
- Previous customer service or related experience preferred
- Helpful attitude and friendly demeanor
Responsibilities
- Greets all customers in a friendly, professional manner and helps identify, confirm, and resolve customer concerns
- Receives and processes payments for products and services
- Answer dealership group phones and directs calls as necessary
- Operates the complete POS system and other required software
- Accepts responsibility and accountability for his or her money drawer
- Coordinates questions and issues with the appropriate department personnel
- Handles customer complaints or escalates when necessary
- Attends all staff meetings, trainings, and educational classes as required
- Follows all safety and security procedures
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
