Cashier /Reception

Newton Motor Group•Gallatin, TN

1d•Onsite

About The Position

Newton Nissan of Gallatin is looking for an experienced, dependable, and customer-focused Cashier / Receptionist to join our team. This is a fast-paced position that requires strong cash-handling skills, excellent phone and customer service skills, schedule flexibility, and the ability to work well as part of a team. We are looking for someone who brings a positive attitude to work each day, takes pride in providing excellent customer service, and is willing to assist wherever needed.

Requirements

Previous cash-handling experience is required
Must be comfortable and accurate handling money and balancing a cash drawer
Must be comfortable answering a high volume of incoming calls
Strong phone etiquette and ability to professionally communicate with customers
Friendly, professional, and customer-focused personality
Must maintain a positive attitude and work well with teammates
Must be dependable, punctual, and reliable
Ability to work efficiently in a fast-paced environment
Ability to multitask and adjust priorities throughout the workday
Experience using Microsoft Office
Ability and willingness to learn dealership systems and procedures
Must be able to lift up to 30 pounds
Must be able to climb stairs and move throughout the dealership during the workday
Must be able to pass a pre-employment background check and drug screen

Nice To Haves

Receptionist, switchboard, administrative, or similar customer-facing experience preferred

Responsibilities

Promptly answer incoming calls using a multi-line phone system
Professionally determine the reason for each call and transfer callers to the correct department or individual
Take accurate and detailed messages when needed and communicate them promptly
Page dealership employees for customers and incoming calls
Provide callers with basic dealership information while maintaining a friendly and professional phone presence
Greet customers and determine the nature of their visit
Provide a friendly, professional, and welcoming experience for every guest
Collect cash, checks, and credit card payments for repair orders and counter tickets
Accurately process and document all customer payments
Balance cash at the beginning and end of assigned shifts
Reconcile payment discrepancies and maintain accurate transaction records
Ensure checks are accepted in accordance with company policy
Verify repair order and counter ticket totals against cash, check, and credit card payments
Complete assigned opening and closing responsibilities
Assist with filing, scanning, and organizing repair orders and dealership paperwork
Prepare and maintain coffee, customer snacks, and supplies
Monitor and maintain the cleanliness of customer lounges and waiting areas
Maintain a clean and organized workspace
Provide coverage for both cashier and reception responsibilities
Work cooperatively and respectfully with teammates and other dealership departments
Assist with additional administrative and customer service duties as needed