Cashier Manager, Casino Cashiering

Caesars Entertainment•North Kansas City, MO

10d•Onsite

About The Position

The Cashier Manager oversees cage and count room operations, ensuring accurate, courteous, and efficient financial transactions. This role involves maintaining accountability for all monetary assets, managing staffing levels, monitoring cash flow, and overseeing opening, closing, balancing, and reconciliation procedures. The position also enforces financial controls, gaming regulations, and company policies, while managing credit and collections activities in compliance with all applicable laws. Additionally, the Cashier Manager ensures regulatory compliance, leads and develops the cage team, safeguards assets, and provides excellent guest service.

Requirements

Strong knowledge of casino cage operations, cash handling, and asset accountability.
Working knowledge of gaming regulations, internal controls, BSA/AML, Title 31, and OFAC.
Ability to manage large cash inventories and complex financial transactions.
Knowledge of casino credit underwriting, marker administration, collections practices, aging analysis, and confidential financial records.
Strong analytical, investigative, problem-solving, leadership, and communication skills.
Proficiency with casino systems, Microsoft Office, and financial reporting tools.
Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

Manage cage and count room operations and ensure accurate, courteous, and efficient financial transactions.
Maintain accountability for cage bankrolls, chip inventories, vault funds, kiosks, and other monetary assets.
Ensure appropriate staffing to support gaming volumes, guest demand, and required control functions.
Monitor cash levels and coordinate authorized transfers among the cage, vault, kiosks, and gaming operations.
Oversee opening, closing, balancing, and reconciliation procedures.
Enforce approved internal controls, gaming regulations, and company financial policies.
Review and approve bankroll requests, fills, credits, marker transactions, and large or unusual transactions within authority.
Monitor variances, investigate discrepancies, document findings, and implement corrective action.
Maintain complete records supporting financial activity and asset accountability.
Partner with Finance and Internal Audit during audits and control assessments.
Oversee casino credit and collection activities in accordance with approved internal controls, company policy, and applicable laws and regulations.
Manage the casino credit application, verification, approval, and account-maintenance processes within delegated authority.
Review credit reports, banking information, gaming history, outstanding markers, returned items, payment activity, and other relevant information when evaluating creditworthiness.
Establish, adjust, suspend, or recommend casino credit limits based on documented authority levels, risk considerations, and property procedures.
Monitor outstanding markers and aging reports, prioritize collection activity, and ensure timely and professional follow-up with patrons.
Coordinate collection efforts with Credit, Finance, Legal, Compliance, Marketing, and approved third-party collection resources as appropriate.
Approve or recommend payment arrangements, settlements, write-offs, and account restrictions within established authority.
Maintain accurate and complete credit files, collection notes, supporting documentation, and patron correspondence.
Identify delinquency trends, concentration risks, policy exceptions, and potential fraud indicators, and escalate material concerns promptly.
Protect confidential consumer and financial information and ensure collection communications are professional, discreet, and appropriately documented.
Ensure compliance with applicable Missouri Gaming Commission requirements and approved internal controls.
Oversee Bank Secrecy Act, anti-money laundering, Title 31, and OFAC procedures.
Ensure CTR and SAR-related records and required reports are completed accurately and timely by authorized personnel.
Respond to regulatory inquiries, examinations, and document requests.
Recruit, train, coach, develop, and evaluate cage supervisors and cashiers.
Set performance expectations and reinforce accountability, teamwork, guest service, and compliance.
Address employee relations and performance matters professionally and consistently.
Develop succession plans, cross-training opportunities, and internal talent pipelines.
Safeguard assets and enforce cash handling, access, key control, and authorization procedures.
Investigate variances, policy violations, fraud indicators, and procedural exceptions.
Coordinate with Surveillance, Security, Compliance, and management regarding unusual activity.
Review exception reporting and recommend control or process improvements.
Resolve guest concerns involving cage transactions, check cashing, front money, markers, jackpots, and casino credit within authority.
Maintain a guest-focused environment while enforcing controls and regulatory requirements.
Support VIP and high-worth guest transactions with professionalism, accuracy, and discretion.