Cashier Host-Hostess

Blue Lake Casino•Blue Lake, CA

45d•Onsite

About The Position

Greet guests with in a prompt, courteous and professional manner and bids farewell upon departure. Performs cashier duties according to department policy and procedure. Promotes positive guest relations. Accurately and quickly handles a variety of money transactions. Responsible for an assigned drawer. Takes reservations and seats parties.

Requirements

Must be at least 18 years of age.
High school diploma required and six months accurate and heavy cash handling and POS experience; and/or equivalent combination of education and experience.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Oral Communication - Listens and gets clarification; Responds well to questions.
Written Communication - Able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit.
Ethics - Treats people with respect; Inspires the trust of others.
Organizational Support - Follows policies and procedures.
Professionalism - Reacts well under pressure; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction.
Initiative - Volunteers readily; Asks for and offers help when needed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Team Members of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations
While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.
Must complete Responsible Beverage Service (RBS) training for serving alcohol responsibly within two months of being employed and maintain a valid certificate while employed thereafter.
Must obtain a food safety certification and maintain it thereafter.

Responsibilities

Greets every guest in a prompt, friendly, courteous and professional manner.
Ensure guest recognition by remembering names, faces, and information that makes each guest feel unique.
Communicates constantly with Servers, Assistant Servers and Management to ensure efficient operations.
Ensures that tables are properly set.
Seats guests in a timely and efficient manner.
Operates cash register. Receives cash from customers in payment for meals. Makes change and issues receipts or tickets to customers.
Prepares, utilizes, and balances till during shift.
Offers a cordial farewell and thanks guests for dining upon departure.
Perform tasks including bussing tables, seating guests, side work, and duties assigned by management.
Communicate basic knowledge about the casino and hotel, including special events, concerts and promotions.
Knowledgeable of all comp and coupon policies.
Ensures floor is free of spills and debris at all times. Keeps work area clean and neat.
Collects and inspects all menus, discarding all worn ones.
Navigate through POS system and perform transactions such as placing food and beverage orders, typing in modifiers, splitting checks, and providing accurate table numbers and guest count.
Makes coffee and preps other beverages, as needed.
Perform self-banking duties such as tendering Comps, food Vouchers, credit cards, cash, and other forms of payments. In addition, reconcile paperwork and perform proper drop with minimal variance.
Answers phone properly and promptly giving name of restaurant and identifying self.
Maintains familiarity with menu items and daily specials.
Must wear black non-slip shoes.
In friendly, outgoing, polite and courteous at all times.
Provides answers and information to customers. Must relay all customer complaints no matter how small.
Safeguards company assets.
Is accountable for responsible money handling procedures.
Is responsible for cleanliness of work area.
Other duties as assigned by management, including any supervisor, manager, or executive.
Creates an atmosphere of FUN for all casino guests.
Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.
To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting it to the appropriate person for proper resolution.
To maintain a professional departmental, company and community reputation.
To enforce performance standards, policies and procedures as they relate to the department.
To maintain a consistent, regular attendance record.