Cashier/Host - IHOP

Onvo•White Haven, PA

3d•Onsite

About The Position

As a Cashier/Host at IHOP, you will be the welcoming face of our restaurant, ensuring a positive first and last impression for every guest. You will manage the flow of customers, process payments accurately, and support the dining experience to create memorable moments.

Requirements

Excellent communication and interpersonal skills.
Ability to handle cash and process financial transactions accurately.
Strong organizational skills and attention to detail.
Ability to stand for extended periods and lift up to 25 pounds occasionally.
Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.
A positive attitude and a passion for providing exceptional guest service.

Nice To Haves

Previous experience in a customer service or hospitality role is a plus.

Responsibilities

Greet guests warmly upon arrival and manage the waitlist efficiently, using a polite and professional demeanor.
Escort guests to their tables, present menus, and inform them of any specials.
Answer phone calls, take reservations, and respond to guest inquiries clearly and courteously.
Process cash, credit, and debit card payments accurately and efficiently, handling transactions with integrity.
Reconcile cash drawer at the beginning and end of each shift, ensuring all transactions balance.
Maintain a clean and organized host stand and cashier area, including menus and waiting areas.
Assist with light cleaning duties as needed to maintain restaurant cleanliness standards.
Collaborate effectively with servers, kitchen staff, and management to ensure smooth operations.
Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
Understand and adhere to all health and safety regulations, including food handling and sanitation.