Cashier/Greeter

IHG•Chicago, IL

3d•$26 - $28•Onsite

About The Position

This role is responsible for greeting guests upon arrival according to IHG standards, answering telephone communications, taking reservations, and attending to special guest requests. The position also involves promoting the image of the restaurant through impeccable manners and diplomacy, complying with hotel health, safety, and hygiene policies, and reporting issues to the supervisor. Key duties include handling cash, presenting bills, ensuring the Opentable system is functioning, checking menus, and assisting guests with seating and menu presentation. The role also involves promoting buffet options during breakfast service and ensuring a positive guest experience from arrival to departure.

Requirements

High School diploma or equivalent vocational training.
Certificates from previous employers/ college.
Previous experience in this position at a similar establishment.
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guests, co –workers and Management, to their understanding.
Ability to compute basic mathematical calculations.
Ability to provide legible communication.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize, work delegated and follow through.
Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.
Ability to work an 8-hr shift in all types of conditions pertinent to the job.
Ability to work with all products and equipment prescribed.
Ability to differentiate Dates.
Ability to comprehend instructions.
Ability to plan and aid in the execution of promotions.
Ability to work cohesively with co-workers as part of a team.

Nice To Haves

Previous job related experience.
Ability to communicate in a second language.
Food Hygiene certificate.
First aid awareness.

Responsibilities

Greets guests upon arrival, according to IHG standards.
Answers telephone communications and takes reservations.
Offers cigars, cigarettes and after dinner-mints.
Attends to special guests requests.
Ensures personal grooming and uniform are to the required standards.
Promotes image of restaurant by displaying impeccable manners, diplomacy and tact towards restaurant/hotel guests.
Complies with hotel's health, safety and hygiene policy.
Reports all questions and related issues to the Supervisor, or Manager on duty.
Follows the procedure on Cash handling and Bill presentation to guests.
Attends pre-meal briefing sessions.
Prepares and presents Bills.
Checks to ensure that the Opentable System is running properly before lunch and dinner service.
Ensures that all menus are checked and clean.
Greets every single guest with a warm welcome, in the appropriate area of entrance.
During dinner service, makes sure to display the appropriate color of napkin white/black and introduces the waiter who will take care of the table.
Helps guests with the chair.
Presents an open menu to each guest and a clean wine list to every table.
During breakfast service, presents our breakfast menu and the 2 options buffet/a la carte and promotes our buffet.
Wishes the guest a pleasant meal.
Offers a parting comment as the guest exits the restaurant.
Ensures to obtain at least 3 GSTS per day.
Complies with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Performs other duties, tasks and special projects as assigned.