Cashier - Customer Service

College Park, City of•College Park, GA

3d•Onsite

About The Position

A successful candidate will play an active role in the City of College Park’s existing operational success. The purpose of the position is to support the efficient operation of the department through the coordination of a wide variety of customer service and clerical duties. Essential Functions Independent judgment is required to identify, select and apply the most appropriate of available guidelines and procedures as well as interpret precedents. This position is responsible for receiving cash from customers or employees in payment for goods or services. Work involves greeting and assisting customers either personally or by phone. Work also involves serving as a central telephone operator for the City. Receives customers and answers questions or refers customers to the appropriate person. Processes cash, check or debit card payments for utility accounts and property taxes. Records amounts received and prepare reports of transactions. Operates cash register, balances drawer, files daily transactions, and posts transactions. Reads and records total shown on cash register tape and verifies against the actual amount of cash. Provides customers with rates and charges for services. Responsible for giving cash refunds or issuing credit memorandums to customers. Establishes new utility accounts. Issues workers orders for start-up or reconnections. Prepares cut-off list for meter readers. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Requirements

High School diploma or equivalent.
One (1) to two (2) years as a Cashier or related office work experience.
Strong organizational and communication skills.
Experience in communicating with diverse communities, and in establishing and maintaining cooperative working relationships.
Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
Ability to quickly make accurate computations.
Ability to perform cashier duties accurately.
Ability to handle difficult customers.
Must be able to use tact and courtesy in dealing with the public.
Must be able to analyze and evaluate procedures and work processes and to exercise appropriate judgment in establishing priorities and work methods.
Must be able to establish and maintain effective working relationships and to deal effectively and courteously with others, to work independently and in team settings.
Must be able to type or to use a personal computer with word processing and related software and to enter and retrieve information with reasonable speed and accuracy.

Responsibilities

Receiving cash from customers or employees in payment for goods or services.
Greeting and assisting customers either personally or by phone.
Serving as a central telephone operator for the City.
Receiving customers and answering questions or referring customers to the appropriate person.
Processing cash, check or debit card payments for utility accounts and property taxes.
Recording amounts received and preparing reports of transactions.
Operating cash register, balancing drawer, filing daily transactions, and posting transactions.
Reading and recording total shown on cash register tape and verifying against the actual amount of cash.
Providing customers with rates and charges for services.
Giving cash refunds or issuing credit memorandums to customers.
Establishing new utility accounts.
Issuing workers orders for start-up or reconnections.
Preparing cut-off list for meter readers.