Cashier / Customer Service Team Member (Part-Time) - G&S - Mabank

Nation's Best Holdings•Mabank, TX

1d•Onsite

About The Position

Groom and Sons' Home Centers is focused on people and relationships, passionate about customer service and continuous improvement, and looking for team members who enjoy working hard in a fast-paced environment. The company emphasizes growth and a hands-on, collaborative approach to ensure a positive customer experience. They provide local resources and a Dallas Support Team, empower an entrepreneurial spirit, and value strong relationships. Nation's Best focuses on continuous improvement, maximizing efficiency through technology, and long-term growth for both associates and the company. The work atmosphere is described as not a 'suit-and-tie environment,' where associates 'roll up their sleeves' to get the job done. The company is also committed to community service and providing a safe and healthy work environment for all associates and customers.

Requirements

High school diploma or equivalent preferred
Proficiency in using computers and operating point-of-sale (POS) systems
Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
Strong interpersonal skills with the willingness to consistently provide superior customer service skills
Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting and reaching throughout the work shift
Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business

Responsibilities

Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
Assists customers in locating products, offering recommendations, and providing personalized information
Upsells and promotes items to increase overall sales and enhance the customer experience
Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty
Follows company standards and procedures to ensure efficient operations and meet customer expectations
Processes checkouts accurately and efficiently, adhering to proper cash handling procedures
Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
Resolves customer issues with the support and guidance of management
Maintains a clean, organized, and safe work environment
Performs any other tasks as assigned by supervisors or management