Cashier/Customer Service Representative

City of New York • New York, NY

13h • $42,288 - $48,631 • Hybrid

About The Position

The NYC Department of Finance (DOF) is seeking a dedicated, detail-oriented individual to serve as a Cashier and Customer Service Representative at the Queens Business Center. This role is crucial for administering the tax revenue laws of the city efficiently and transparently, providing exceptional customer service. The Customer Operations Division oversees the Department of Finance Business Centers, City Register’s Office, and Land Records, Adjudication, and Collections divisions. The Business Centers are responsible for processing tax and violation payments, recording property transfers, adjudicating violations, and managing enforcement activities. The Payment Operations Unit specifically handles processing payments for property taxes, business taxes, and excise taxes, communicating due amounts, maintaining quality control, and assisting the public with payments, refunds, and account adjustments. The selected candidate will report to the Borough Supervisor and play a key role in customer interactions and payment processing at the Queens Business Center.

Requirements

• Permanent in the Clerical Associate Civil Service Title or reachable on the current Clerical Associate Open Competitive Exam NO. 3120.
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Greeting customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.
• Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
• Enroll eligible customers into various Payment Agreements.
• Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
• Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
• Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.

Benefits

• This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED