Cash Vault Operations Manager

GardaWorld•Miami Lakes, FL

1d•Onsite

About The Position

Responsible for leading, engaging, motivating, and holding accountable assigned team members or CVS work areas (production, pack-out, etc.). This role involves weekly scheduling to account for workflow volume, delivery times, and file transmission times to ensure zero customer impact. The manager is responsible for the team's accurate and efficient work product, driving the coordination and flow of work, and providing direction to team members. They will independently research complex out-of-balance transactions, monitor productivity standards, and conduct daily huddles to ensure effective communication. Compliance with company policies, bank regulations, and safety/security protocols is crucial. The role requires the ability to stand for long periods, lift up to 50 pounds, and foster collaboration with peer supervisors. Ensures Teller's balance orders/deposits with appropriate balancing documents and that balanced work is assigned and custody control assigned to the Vault Custodian.

Requirements

High School Diploma or Equivalency Degree (BS/BA Preferred)
Excellent Mathematic, Verbal, and Comprehension Skills
Experience working in a fast paced, repetitive process and secure production environment
Ability to take ownership of issues, break down barriers, and make decisions

Nice To Haves

Understanding and Proficiency in workgroup daily tasks
2 + Years active experience in a production type operation

Responsibilities

Leading, engaging, motivating, and holding accountable assigned team members or CVS work areas.
Weekly scheduling of assigned team members or work areas, considering workflow volume, delivery times, and file transmission times.
Holding team members accountable for tardiness and unexcused attendance.
Ensuring the team's accurate and efficient work product (processing, pack-out, etc.).
Driving the coordination and flow of work to the team's work area.
Providing direction and guidance to team members requiring additional direction.
Independently researching a variety of complex out-of-balance transactions and making necessary approvals.
Monitoring productivity standards and holding team members accountable for meeting or exceeding goals.
Assisting with training for productivity improvement.
Conducting daily Huddles with workgroup for effective two-way communication.
Ensuring workgroup maintains compliance with all company policies and procedures, including individual bank and state and federal regulations.
Viewing daily activities to identify process improvement opportunities and executing improvements.
Displaying diligence and actively identifying safety and security risks, mitigating deficiencies, and reporting concerns.
Ensuring compliance with Company Escalation and Security Notification Policies.
Creating a level of engagement and collaboration with peer supervisors.
Ensuring Teller’s balance orders/deposits with appropriate balancing documents.
Ensuring balanced work is assigned and custody control assigned to the Vault Custodian.