Cash Services Supervisor

Federal Reserve Bank of Philadelphia•Denver, CO

1d•Onsite

About The Position

The Cash Services vault Supervisor manages currency. The ideal candidate is someone looking to provide long-term leadership and stability to operations, while supervising a team of 6 cash operating clerks that process and reconcile currency deposits, as well as a cash operations specialist who assists in paying and receiving of all processes.

Requirements

Bachelor's degree in business management or a related field, or equivalent combination of education and experience.
Experience demonstrating leadership skills informally required.
Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.
Production operation mindset with expert attention to detail and strong judgement.
Strong people leadership and ability to work with others to accomplish tasks.
Strong relationship management and communication skills to work in fast-paced team environment.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Typically does not require any previous formal leadership role
Working in an operation or compliance-focused environment is strongly preferred.

Responsibilities

Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.
Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.
Resolve routine to moderately complex problems/out of balance conditions.
Escalate more complex issues and concerns.
Assist staff in resolving issues associated with daily operations, including balancing issues.
Identify and analyze new procedures to improve efficiency of operations.
Make recommendations and implement changes.
Report exceptions or variances and escalate.
Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.
Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.
Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities.
Oversee customer service processes with financial institutions and armored carriers.
Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.