Cash Register Administrator

Labcorp•Burlington, NC

2d•$20 - $30•Remote

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp’s Cash Register Support Team has an exciting opportunity for a Cash Register Administrator. This role can best be summarized as an all-inclusive, dedicated helpline for Phlebotomy with a patient-facing, internal cash collecting software application. The Cash Register Administrators primary purpose is to provide installation, technical support, and guidance to our phlebotomy department for the Patient Easy Pay cash register application (PEP) according to applicable company standards and/or regulatory statues, policies and procedures. This role assists callers with a variety of issues that may be experienced using the point-of-sale system such as system setup, user access, payment processing errors, and hardware or software malfunction. In addition, a Cash Register Administrator is expected to initiate the Treasury set up process for merchant identification numbers which are needed to install PEP and create bank accounts for new PSC and IOP locations. The Cash Register Administrator needs to be able to effectively communicate with various departments within Labcorp including Phlebotomy, Divisional Management, Revenue Cycle Management, IT, AR Accounting, and Treasury. The Cash Register Administrator needs to fully understand how PEP interacts with LCBS, LCLS, pricing and any issues which may arise to ensure patients are able to make payments on time-of-service encounters, past due balances, provide credit card capture opportunities and receive proper balance billing invoices.

Requirements

High School or GED equivalent plus 3 years of Healthcare Revenue Cycle Management or Labcorp IT Support experience

Nice To Haves

Bachelor’s degree with 5 or more years of Healthcare Revenue Cycle Management and IT Support experience
Remote software use and understanding
RCM Systems and IT Support experience
Network or Application Support
Strong analytical and problem-solving skills. Ability to evaluate, recommend/fix application issues as well as develop processes needed to support application use.
Excellent interpersonal, coaching, and communication skills needed, including the ability to communicate complex procedures clearly and concisely, both orally and in writing to phlebotomists, supervisors, managers, and divisional leadership.
Excellent computer skills; extensive working experience with Excel, Word, Outlook, and Windows functionality as well as LCLS and LCBS.
Prior experience with remote software use in a help desk environment beneficial.

Responsibilities

Collection and entry of necessary information for site setup of merchant ID numbers and bank account creation.
Monitor throughout the process of merchant ID setup, notify Treasury of issues/delays and coordinate and install the cash register software with appropriate serial numbers, merchant ID numbers and user access.
Setup access to DTS (Digital Deposit System).
Troubleshoot and determine needed action for issues with the cash register, payment processing and/or deposit problems via telephone support incoming from PSC and IOP staff.
Recreate needed deposit pickup requests.
Work closely with Treasury, Corporate AR, Divisional IT, PSC Supervisors/Managers and Phlebotomy to coordinate resolution of banking/balancing issues.
Review weekly divisional audit files from the cash sales process to ensure compliance with company policies, business procedures and internal controls.
Report/investigate all missing funds.
Resolve system issues from the daily/weekly exception report.
Research exception items on LCBS, LCLS, and PEP cash register to identify issues.
Determine the appropriate action to resolve, issue adjustments, request missed payment postings, correct system pricing issues with cash sales, and approve patient billing for reflex testing or balance billing to ensure patients are billed appropriate amounts.
Work with appropriate departments to establish and maintain training materials and standard operating procedures for Patients Easy Pay and DTS functions.
Recommend training opportunities to PSC Supervisor/Manager for end users.
Work with Divisional IT to identify connectivity issues or equipment issues which impact the overall performance of patient easy pay.