Cash/Player Services Representative

Churchill Downs Incorporated • Millcreek Township, PA

3d • Onsite

About The Position

Step into the action! As a vital part of the team, this candidate keeps the excitement going by handling every financial transaction with precision and flair — from cashing out gaming vouchers to exchanging chips for big wins. They ensure every dollar counts (literally!) and make sure all transactions are smooth, secure, and perfectly documented.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must possess intermediate PC skills.
• Microsoft Office experience required.
• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
• High School Diploma or equivalent.
• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level is moderate.
• Candidate will be exposed to smoke when on the casino floor and in the cage.
• Candidate must possess good interpersonal skills, be organized, and be able to work in a fast-paced and demanding environment.
• The employee will be required to sit and stand extended periods of time.
• Employee must have excellent dexterity of hands and fingers to use computers and handle vouchers, cash, and chips.
• Employee is required to lift and carry up to 30 lbs.
• Employee must be able to talk and hear in order to ensure proper communication.
• This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

Responsibilities

• Performs check cashing, customer deposit and withdrawal transactions, makes change for guests, exchange chips, sports vouchers, or gaming vouchers for cash.
• Prepares customer jackpots, W2G, W9’s and all other tax forms. Services the Table Games Department with all appropriate tax forms.
• Issues slot counter checks when assigned to a front window.
• Posts all information in the casino accounting system.
• Is accountable for all transactions and balances daily to assure accuracy.
• Prepares AML entries for compliance.
• Enrolls new members in the Players’ Club and answers account questions. Must have a thorough knowledge of the point system.
• May assist with promotional giveaways.
• Will accept the occasional donations for charitable promotions. Candidate is accountable for obtaining a cash bank and reconciling sales.
• Must be knowledgeable on kiosk functions and promotions.
• Performs other duties as assigned.

Benefits

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED