Cash/Player Services Rep

Churchill Downs Incorporated•Dumfries, VA

7d•Onsite

About The Position

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI’s expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence—where every team member plays a vital role in creating extraordinary experiences for our guests. The Cage/Player Services Cashier is responsible for the redemption of Gaming tickets/TITOs, Sports wagering vouchers, performing Check Cashing/Cash Advance transactions, and placing Sports wagers for guests while assuring that guest have a favorable gaming experience.

Requirements

Attend required training sessions offered by the Company.
Obtain and retain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
Have knowledge of the Property’s programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.
High school diploma or GED.
Proficiency with programs required; Word and Excel preferred.
Must be able to formulate and communicate ideas.

Nice To Haves

Banking and guest service experience preferred.

Responsibilities

Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Ensuring that guests have a favorable gaming experience.
Keeping cash drawer balanced and impressed. Making exchanges with vault, as necessary.
Verifying and documenting personal identification information for check and cash advance transactions.
Completing CTRs, W2Gs, and MTLs.
Responsible for customer relations.
Fill in as a Main Banker when necessary.
Tracking and issuing player cards for new and existing accounts.
Redeem points from accounts for patrons for cash or prizes.
Assisting with weekly and large-scale Gaming Tournaments, including registration.
Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
Ensure the safety and security of guests and Team Members.
Assist when needed with Promotions & Special Events setup/teardown, executions and announcing.
Other duties as assigned.