Cash Operations Business Manager - Vice President

JPMorgan Chase & Co.•Tampa, FL

14h•Onsite

About The Position

Join our Payments Operations team in Tampa, where you’ll help shape the future of global cash operations. We’re committed to delivering secure, high-quality payment solutions to clients worldwide. If you thrive in a dynamic, digital environment and are passionate about business management, operations, and strategy, this is your opportunity to make an impact. As a Global Cash Operations Business Manager – Vice President in Payments Operations, you will support the Heads of Global Cash Operations, acting as a trusted advisor and owning key aspects of business governance, communication, and strategy. You’ll help drive operational excellence, foster strong partnerships, and contribute to the ongoing success of our Payments business. Our team values intellectual curiosity, collaboration, and a strategic mindset.

Requirements

Strong analytical and organizational skills
Demonstrated execution experience with ability to meet and enforce deadlines
Ability to act independently and make proactive recommendations
Strong interpersonal and communication skills
Ability to manage multiple projects simultaneously
Data literacy and experience with data-driven decision making
Flexible and adaptable, able to work across regions, levels, and functions
Authorized to work in the United States
No employment-based immigration sponsorship offered

Nice To Haves

Experience in business management, operations, project management, or business strategy
Experience in payments or financial services industry
Strategic mindset with ability to visualize future demands and challenges
Focus on self-development and continuous learning
Ability to facilitate meetings and dialogues with multiple stakeholders
Experience building and expanding business management networks
Familiarity with Objectives and Key Results (OKR) frameworks

Responsibilities

Lead business reviews, executive reporting, leadership meetings, and planning events
Assist with group organization and structure
Monitor strategic investment proposals and track delivery against plans
Deliver data-driven insights and actionable recommendations to enhance productivity
Provide monthly metrics results and analysis
Develop a product-centric, end-to-end approach by partnering with key stakeholders
Build strong relationships with functional partners to promote shared awareness
Expand and enhance the business management and support network
Help craft the Payments Operations narrative for leadership and global town halls
Develop platforms to connect senior leaders with the broader organization
Support the development and ownership of future operational support plans and strategy; Conduct horizon scanning to inform leadership of emerging trends
Own group Objectives and Key Results (OKR) development and accountability process

Benefits

Competitive total rewards package
Base salary determined based on the role, experience, skill set and location
Commission-based pay and/or discretionary incentive compensation (for eligible roles)
Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching