Cash Office/Customer Service
About The Position
This role serves as a Cash Office/Customer Service representative. The primary function involves processing delivery driver paperwork and reconciling driver truck inventory on a daily basis. Additionally, the position supports the customer service function by processing orders from customers and salespeople. The company, Alliance Beverage, is a growing distributor committed to being the 'Preferred Distributor' and fostering positive relationships within the community. They emphasize integrity, teamwork, and respect, aiming to enrich the lives of their associates, customers, suppliers, and the community.
Requirements
- Strong detail orientation and communication/listening skills
- Strong problem solving skills is a MUST
- Ability to provide excellent customer service skills.
- Ability to calculate figures and amounts
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Understands a sense of urgency around resolving customer orders and concerns.
- Possess a strong work ethic, team player mentality and positive attitude.
- Must be able to effectively communicate with all levels of personnel.
- Must have professional attitude and be able to deal with confidential material.
- Ability to work and make decisions effectively in an environment in which situations can arise and change quickly.
- Ability to thrive in a multi-task environment.
- Proficient in Microsoft Office Suite.
- Ability to type 45 w.p.m.
Responsibilities
- Perform administrative functions including data entry and payment processing.
- Works to resolve customer phoned in inquiries.
- Summarizes and verifies accuracy of driver bank deposits daily.
- Balances end of day reports to driver check-in report.
- Follow up with customer to see that complaints were satisfactory resolved and report to management any major concern or unresolved issues.
- Explain to customer by telephone or email action taken on complaint.
- Routes orders for filling and follows up on orders to ensure delivery by specified dates.
- Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Tracks and resolves open invoices.
Benefits
- Competitive pay
- Great health benefits
- Medical - 3 different plans to choose from, one is completely company paid
- Dental
- Vision
- Other ancillary benefits
- 401(k) plan with company match
- Company Paid Life Insurance
- Company Paid Accidental Death and Dismemberment
- Company Paid Short Term Disability
- Paid Time Off
- Paid Sick Time
- Paid Parental Leave
- Opportunity for advancement
- Generous employee discounts on product purchases
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
